You may cancel your order at any time before it has been shipped. To cancel an order, please contact our customer service team as soon as possible. Once your cancellation request is processed, you will receive a full refund to your original payment method. Please note that if your order has already entered the shipping process, it cannot be canceled, and you will need to follow our standard return procedure after receiving the item.
Refunds for canceled orders are typically processed within 3-5 business days, though it may take additional time for the refund to appear in your account depending on your financial institution's processing times.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging. You must also provide proof of purchase, such as the original receipt or order confirmation email.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Items returned without an RMA number may not be processed. Once your return is approved, you will receive instructions on how to return your item.
Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped or defective product). We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days. The time it takes for the refund to appear in your account may vary depending on your financial institution's processing times.
Please note that we do not refund the original shipping charges unless the return is due to our error. Additionally, any discounts or promotions applied to your original order may affect the refund amount.
If you haven't received your refund within the expected timeframe, please first check your bank account again. Some financial institutions may take additional time to process the refund and post it to your account.
If you still have not received your refund after this period, please contact your credit card company or bank, as the refund may be pending on their end. There is often some processing time before a refund is posted.
If you've completed these steps and still have not received your refund, please contact us at the information provided below. We will investigate the matter and work with you to resolve any issues.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact us:
Company Name: Jumpsole
Address: 20250 North 67th Avenue, Glendale, Arizona
E-Mail: [email protected]
Phone: +1 562-693-8462
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM (Arizona Time), excluding major holidays. We strive to respond to all inquiries within 24-48 business hours.
